Dispatch
Orders are prepared and dispatched after payment confirmation. During peak periods, processing time can extend slightly, but the checkout messaging should set the expectation clearly.
Policies
Shipping & Returns
Use this summary before checkout to understand dispatch timing, delivery expectations, and the basic return flow.
Delivery
Delivery windows vary by destination. Customers should rely on checkout estimates and post-dispatch tracking rather than assuming one global timeline.
Returns
Unused sealed products are the clearest candidates for return review. If there is damage or a fulfillment issue, contact support immediately with the order information.
Best Practice
If you are uncertain about a scent profile, starting with a guided discovery route reduces return risk and improves satisfaction with the final purchase.